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Write a four-question FAQ for a returns policy change

  • For Operations and supply chain
  • You practice Keeping the AI to your sources
  • Time about 5 minutes
  • Level Beginner

About this exercise

The returns policy changes April 1 and the floor team has questions. Write a prompt for a FAQ with exactly four question-and-answer pairs, each written as a line starting "Q:" followed by a line starting "A:". Use only the new policy, not the old one. Plain text, under 120 words.

Common mistakes when you ask AI for this

  • Mixing in the old policy. The AI mentions the 72-hour rule or the old throw-out rule. Try: Say: "Use only the NEW policy; never mention the old rules."
  • Missing a topic. The AI leaves out damaged items or the $500 rule. Try: Name the four topics to cover.
  • Wrong pair count. The AI writes five or six pairs or a numbered list. Try: Say: "Exactly 4 pairs, each a Q: line then an A: line."
  • Getting markdown back. AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Gives the Q and A format
  • Sets the count
  • Uses only the new policy
  • Lists topics to cover
  • Asks for plain text

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