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Brief the CEO before an upset customer's call

  • For Executives
  • You practice Saying who it's for
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Your CEO, Hannah Cole, will call Irina Volkov (COO, Lakefront Foods) after an outage. Write a brief with exactly four markdown headings in this order: ## Situation, ## What they want, ## What you can offer, ## Do not say. One or two short bullets under each. Only offer what the SLA allows. Under 120 words.

Common mistakes when you ask AI for this

  • Promising a refund. The AI wants to calm Irina and offers the refund. Try: Add: "Refunds need CFO approval; only offer the SLA credit."
  • Guessing the cause. The AI suggests a likely technical reason. Try: Add: "The root cause is unknown until the Nov 11 post-mortem; Do not say must include guessing."
  • Missing the credit math. The AI says 'a credit' without the amount. Try: Add: "Credit = 10% of $3,500 = $350."
  • Wrong structure. The AI writes a narrative with its own headings. Try: Add: "Exactly four ## headings in this order."
  • Too long. The AI writes a full briefing. Try: Add: "At most 10 bullets, under 120 words."

What a strong prompt includes

  • Lists the headings
  • Uses SLA credit
  • Bans promises
  • Root cause unknown
  • Caps length

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