Library › Sales AI › Sales and customer success
Send a demo recap email without leaking internal notes
- For Sales and customer success
- You practice Saying who it's for
- Time about 5 minutes
- Level Beginner
About this exercise
You just demoed to Joanna Pike at Redfern Veterinary and need to send her a recap. Under 120 words, starting "Hi Joanna,". List the next steps with an owner and date for each, using the corrected pilot start date. Leave out your internal notes: the pricing floor and your thoughts about her boss. Plain text, with no subject line and no bullets beyond the next steps.
Common mistakes when you ask AI for this
- Leaking internal notes. The AI uses everything in your notes, including the pricing floor and your read on her boss. Try: Say: "Leave out everything marked internal: pricing, competitor quote, comments about Dr. Amari."
- Missing the date change. The AI may keep Dec 1 because it's listed first. Try: Add: "The pilot now starts Dec 8."
- Next steps without owners. The AI writes "we'll send pricing" with no name or date, so nobody owns it. Try: Add: "Each next step names an owner and a date."
- A generic greeting. The AI often opens with "Dear Joanna" or "Hello" plus a pleasantry. Try: Add: "Start with: Hi Joanna,"
- Trusting the AI to count words. AI is bad at counting and runs long when you only give a total like 120 words. Try: Cap each part instead, like "each next step under 15 words," so the total lands well under 120.
What a strong prompt includes
- Keeps internal notes out
- Uses the new date
- Asks for owners and dates
- Sets the greeting
- Sets a size
Related exercises
- Accept the buyer's counteroffer on three stated conditions (Sales AI · Sales and customer success)
- Announce a discount-approval process change in three bullets (Sales AI · Managers and team leads)
- Announce a new win in Slack without revealing the price (Sales AI · Sales and customer success)
- Announce a seasonal offer with its real terms and no fake scarcity (Sales AI · Small business owners)
- Announce a territory change without promising comp outcomes (Sales AI · Revenue operations)