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Review a CSM's escalation draft against five checks

  • For Managers and team leads
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Advanced

About this exercise

Review the draft escalation email against the five checks. Output five lines "C1:" to "C5:", each "Pass" or "Fail" followed by a dash and an exact quote from the draft that proves it. Then a last line: "Send as is:" with Yes or No. Plain text, under 100 words.

Common mistakes when you ask AI for this

  • Invented quotes. The AI paraphrases instead of quoting the draft. Try: Say: "Quote the exact words from the draft."
  • Passing a multi-ask email. The AI treats the questions as one request for help. Try: Say: "C4 fails if there is more than one ask."
  • Skipping the verdict. The AI gives feedback in prose. Try: Say: "End with Send as is: Yes or No."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. The AI runs long and cannot count its own words. Try: Cap each part ("each line under 12 words") and add "under N words in total".

What a strong prompt includes

  • Gives the check labels
  • Asks for exact quotes
  • Pass or Fail with a dash
  • Adds the verdict line
  • Asks for plain text
  • Sets a word cap

Practice this now ↑

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