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Rewrite five vague ticket subjects as "Area - symptom"

  • For Customer support teams
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Beginner

About this exercise

Rewrite the five ticket subjects as exactly 5 numbered lines like "1. Exports - CSV export times out". The area must be one of: Billing, Exports, Login, Reports, Integrations. The symptom is 5 words or fewer, taken from the ticket body. No urgency words or punctuation like "!". Plain text, nothing else.

Common mistakes when you ask AI for this

  • Keeping urgency. The AI copies "URGENT" or "!!!". Try: Say: "No urgency words or exclamation marks."
  • Inventing areas. The AI uses Sync or Account instead of the list. Try: Say: "Area must be exactly one of the five listed."
  • Long symptoms. The AI writes a sentence. Try: Say: "Symptom of 5 words or fewer."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Leaving the item count open. The AI adds or drops items to feel complete. Try: Say "exactly N numbered lines, nothing else".
  • Leaving a requirement unstated. The AI follows its own defaults unless the prompt spells this out. Try: State it plainly in your prompt: the output has exactly 5 numbered lines in the format 'N. Area - symptom'.

What a strong prompt includes

  • Shows the format
  • Uses the area list
  • Caps the symptom
  • No urgency
  • Asks for plain text
  • Sets the exact item count

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