Library › Customer Support & Success AI › Sales and customer success

Lay out three options when a customer nears a usage cap

  • For Sales and customer success
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Advanced

About this exercise

Write the email from Ravi to Jonah. Subject line first (under 8 words), then "Hi Jonah,". List exactly three options labeled "A:", "B:" and "C:". For A and B show the cost per call as math (like "$400 / 100,000 = $0.004 per call"). Option C is waiting for the reset. Recommend none of them, use no urgency words, and end with "Ravi". Plain text, under 140 words.

Common mistakes when you ask AI for this

  • Pushing the upgrade. The AI follows the sales note. Try: Say: "Recommend none of the options."
  • Missing the per-call math. The AI quotes prices only. Try: Say: "Show cost per call as math for A and B."
  • Saying calls are blocked. The AI assumes the worst case for C. Try: Say: "Option C: throttled, not blocked, no overage fee."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. The AI runs long and cannot count its own words. Try: Cap each part ("each line under 12 words") and add "under N words in total".
  • Leaving a requirement unstated. The AI follows its own defaults unless the prompt spells this out. Try: State it plainly in your prompt: the first line is a subject under 8 words, then 'Hi Jonah,', three options labeled A:, B: and C:, and the email ends with 'Ravi'.

What a strong prompt includes

  • Names the option labels
  • Asks for per-call math
  • Neutral stance
  • Bans urgency
  • Asks for plain text
  • Sets a word cap

Practice this now ↑

Related exercises