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Script a short voicemail for a champion gone quiet

  • For Customer success managers
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Beginner

About this exercise

Write a voicemail script for Dana. Say your callback number at the start and again at the end, mention the training date, and offer one specific call time. Do not mention the renewal. Plain text, under 35 words, and nothing but the script.

Common mistakes when you ask AI for this

  • Mentioning the renewal. The AI sees the renewal date in the notes and works it in. Try: Say: "Do not mention the renewal."
  • Using the old training date. The AI picks the first date it sees. Try: Say: "Use the updated date, Nov 21, and ask her to confirm."
  • Skipping who is calling. The AI opens with a generic greeting and no purpose. Try: Say: "Open with who you are and the one reason you are calling."
  • Saying the number once. The AI gives the number only at the end. Try: Say: "Say the number at the start and again at the end."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. The AI runs long and cannot count its own words. Try: Cap each part ("each line under 12 words") and add "under N words in total".

What a strong prompt includes

  • Asks for the number twice
  • Excludes the renewal
  • Offers one call time
  • Uses the updated date
  • Asks for plain text
  • Sets a word cap

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