Library › Customer Support & Success AI › Customer success managers
Invite admins to a webinar with the time in two zones
- For Customer success managers
- You practice Asking for a format you can use
- Time about 5 minutes
- Level Beginner
About this exercise
Write the invite from Hana. Subject line first (under 8 words), then "Hi there,". Then exactly 3 bullets starting "-" labeled "When:", "Who it's for:" and "What you'll learn:". Give the time in both Pacific and Eastern, and the length. Finish with a line "Register: [link]" and the recording note, then "Hana". No hype words. Plain text, under 90 words.
Common mistakes when you ask AI for this
- Giving one time zone. The AI writes 10:00am PT only. Try: Say: "Give both Pacific and Eastern; Eastern is 3 hours ahead."
- Hype. The AI copies the marketing line. Try: Say: "No hype words."
- Wrong bullets. The AI writes a paragraph or adds extra bullets. Try: Say: "Exactly 3 bullets labeled When:, Who it's for:, What you'll learn:."
- Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
- Leaving the bullet count open. The AI keeps adding bullets until every detail is covered. Try: Name the cap: "at most N bullets, nothing else".
- Trusting the AI to count words. The AI runs long and cannot count its own words. Try: Cap each part ("each line under 12 words") and add "under N words in total".
What a strong prompt includes
- Names the labels
- Both time zones
- Register line and recording
- Bans hype
- Asks for plain text
- Caps the bullets
- Sets a word cap
Related exercises
- Acknowledge a cancellation request without a save attempt (Customer Support & Success AI · Customer success managers)
- Acknowledge an accessibility bug without a promised date (Customer Support & Success AI · Customer support teams)
- Acknowledge an executive escalation within the hour (Customer Support & Success AI · Executives)
- Adapt one ad image to 3 sizes with Midjourney (Image & Video AI · Marketing and content)
- Age a returns queue in business days and flag the ones over the limit (Customer Support & Success AI · Customer support teams)