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Summarize NPS for the COO with the math shown
- For Managers and team leads
- You practice Catching mistakes and made-up facts
- Time about 5 minutes
- Level Beginner
About this exercise
The COO, Marcus Bell, wants this quarter's NPS in three sentences. Write exactly 3 sentences in plain text, under 70 words: sentence 1 shows the NPS math as promoters percent minus detractors percent, sentence 2 gives the counts in the order detractors, passives, promoters, and sentence 3 says in plain words whether it is above or below last quarter's score. Use the cleaned response total.
Common mistakes when you ask AI for this
- Quoting the stale NPS. The AI repeats the survey tool's NPS of 38 from 210 responses. Try: Add: "Use 200 responses (duplicates removed), not 210."
- Hiding the math. The AI states a score without showing promoters minus detractors. Try: Add: "Sentence 1: 55% promoters - 20% detractors = NPS 35."
- Skipping the comparison. The AI never says how it compares to last quarter. Try: Add: "Sentence 3: compare with last quarter's 28 in plain words."
- Leaving the format to chance. The AI picks its own length and layout unless told the exact shape. Try: Add: "At most 3 sentences. Plain text, no bold or headings."
What a strong prompt includes
- Names the reader
- Asks for the math
- Uses the cleaned total
- Sets the sentence plan
- Asks for last quarter comparison
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