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Explain to a manager why the cheaper model costs more overall

  • For Managers and team leads
  • You practice Saying who it's for
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Dana Whitfield, Spokewise's ops manager, asked why you want to pay 3x per chat for Quill-L. Reply to her by email, plain text, under 120 words, with no jargon: a line "Subject: [under 8 words]", then "Hi Dana,", a first sentence that gives the answer, one math line each for Quill-S and Quill-L (per 1,000 chats, wrong answers included), a line "Saving: ..." for a month, and a last line "Ask: ..." asking for her approval.

Common mistakes when you ask AI for this

  • Defending the price per chat. The AI argues Quill-L is 'better quality' without counting what wrong answers cost. Try: Say: "Compare total cost per 1,000 chats, including $2.50 per wrong answer."
  • Jargon for a non-technical reader. The AI mentions accuracy benchmarks, tokens and evals. Try: Add: "Dana is not technical: plain words, no jargon."
  • Missing the monthly saving. The AI stops at the per-1,000 figures and never scales to a month. Try: Add: "Saving: the monthly difference at 20,000 chats."
  • Long email with no ask. The AI writes a polite, long note with no clear request. Try: Say: "Under 120 words; last line Ask: approve the switch."
  • Formatted email. The AI uses bold headings and bullet symbols. Try: Say: "Plain text, no bold."

What a strong prompt includes

  • Names the reader
  • Counts wrong answers
  • Asks for the math
  • Asks for Saving and Ask lines
  • Asks for plain text
  • Says no jargon

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