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Recommend routing for an incident using the escalation criteria
- For Compliance and risk
- You practice Catching mistakes and made-up facts
- Time about 5 minutes
- Level Advanced
About this exercise
Apply the escalation criteria to the incident. Plain text, in this order: a line Facts: followed by exactly 3 dash lines; three lines (a), (b) and (c), each "Met" or "Not met" with a reason under 15 words; one line that is exactly one of: Recommendation: Escalate to Legal / Recommendation: Keep with Compliance / Recommendation: Need more information; and a last line exactly: The Compliance Officer decides. Use the latest figures. Do not say what any law requires.
Common mistakes when you ask AI for this
- Using the first count. The AI uses 80 and decides (a) is not met. Try: Say: "Use the latest figures from the correction."
- Treating Director as executive. The AI marks (c) as met. Try: Say: "Executive means VP level or above, as defined."
- Free-text recommendation. The AI writes a paragraph of advice. Try: Say: "One line, exactly one of the three options."
- Loose structure. The AI skips the Facts list or the closing line. Try: Say: "Facts: with exactly 3 dash lines, then (a), (b), (c)."
- Trusting the AI to count words. AI is bad at counting. Ask for a total word limit and it often lands over it. Try: Cap each part instead, for example: "each line under 15 words."
- Markdown. The AI bolds words or adds headings. Try: Say: "Plain text, no bold, no headings."
What a strong prompt includes
- Facts list
- Criteria lines
- Latest figures
- Exact recommendation
- Exact last line
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